External

�� websites loading slowly for users off campus

uma.viswanathan@mcgill.ca — Fri, 10 Apr 2026 14:20:55 +0000

�� websites are loading very slowly for users off campus due to a technical issue. �� users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience.

Wi-Fi network: Action required to renew certificates for Windows, iOS and MacOS devices

paul.espinosa@mcgill.ca — Wed, 01 Apr 2026 19:17:31 +0000

On the morning of Thursday, April 2nd, IT Services will renew the security certificate that secures authentication to ��'s wpa.mcgill.ca, eduroam, cusm-muhc.mcgill.ca, and wpa.bus.mcgill.ca Wi-Fi networks.

This certificate allows you to sign on to the Wi-Fi network securely.

Some Android and Windows devices, as well as all iOS/MacOS devices will display a message prompting users to accept the new certificate.

If you receive that message, please follow the instructions below:

Windows :

Notice: Microsoft Planner for Teams – Service Disruption

paul.espinosa@mcgill.ca — Wed, 25 Mar 2026 19:10:13 +0000

Microsoft has experienced an incident affecting Planner in Teams, currently making it unavailable for some users.

A solution is in place, but it may take up to 72 hours to fully take effect.

Workaround: If Planner is missing or cannot be added in Teams, please use the Planner web app in the meantime.

Thank you for your patience.

Resolved: Microsoft 365 services experiencing disruptions

sara.distefano@mcgill.ca — Thu, 22 Jan 2026 21:55:34 +0000

Update (Resolved): January 23, 7:00 a.m.

The login issue has now been resolved. Thank you for your patience while we worked to restore service.

Original message: January 22, 4:30 p.m.

Microsoft is reporting a service issue that may affect multiple Microsoft 365 services, including Exchange Online, the Microsoft 365 suite, OneDrive, and SharePoint Online.

What you may notice:

Teams update: the Files tab is being renamed Shared

james.c.martin@mcgill.ca — Mon, 15 Dec 2025 18:58:46 +0000

As part of Microsoft’s latest Teams update, the Files tab (in channels and chats) is being renamed Shared. This change is being gradually rolled out. Some �� users will see this change before others. For a little while, you may see both Files and Shared tabs across your Teams.

What’s changing?

Previously, there was a Files tab in Teams channels and chats.

That tab is being renamed Shared, and it will bring together:

Some users may be unable to browse the web from home

kristin.mueller-heaslip@mcgill.ca — Tue, 05 Jul 2022 14:03:00 +0000

Some users are currently unable to browse the web from home. The IT team is actively investigating the issue and working to restore normal service as quickly as possible.

If you are affected, please contact the IT Service Desk for assistance.

Updates will be shared as they become available. We appreciate your understanding.

IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !

jessica.jones2@mcgill.ca — Thu, 28 Mar 2024 19:54:23 +0000

As ��’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the �� community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

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InfoEd is now available

sara.distefano@mcgill.ca — Fri, 30 Aug 2024 18:16:05 +0000

UPDATE: InfoEd is once again available.

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ORIGINAL Message posted September 3, 2024

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

jessica.jones2@mcgill.ca — Tue, 20 Feb 2024 14:35:48 +0000

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor:

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

jessica.jones2@mcgill.ca — Mon, 19 Feb 2024 21:45:39 +0000

uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.

Elevating security by enhancing 2FA

sara.distefano@mcgill.ca — Wed, 13 Jan 2021 19:45:14 +0000

In ��’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:

Safe usage of your �� username and password

sara.distefano@mcgill.ca — Thu, 21 Sep 2023 17:12:52 +0000

Weak or stolen passwords are hackers’ primary points of entry. If you use the same password for various accounts (even if it a strong password), a security breach for one of those accounts puts all accounts at risk.

If you are prompted to create new credentials, make sure to create a unique password for your new account and:

RESOLVED: Facilities and Space Management System (FAMIS) is now available

uma.viswanathan@mcgill.ca — Mon, 21 Aug 2023 14:18:17 +0000

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.

Original message: ��'s Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.

RESOLVED: Non-credit course registration system experiencing issues

uma.viswanathan@mcgill.ca — Wed, 23 Aug 2023 14:37:28 +0000

The issues affecting the non-credit course registration system have now been resolved.

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access �� services. IT Services is working towards a resolution, and we thank you for your patience during this time.

Temporary Minerva outage now resolved

uma.viswanathan@mcgill.ca — Wed, 07 Jun 2023 13:44:28 +0000

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.

We thank you for your understanding.