Students

Resolved: Minerva currently unavailable

jessica.jones2@mcgill.ca — Wed, 10 Jun 2026 13:37:25 +0000

Minerva is currently unavailable. Users attempting to access the site may encounter a "Site Unavailable" message. There is currently no workaround available. Our team is investigating the issue and working to restore service as quickly as possible.

IT Digital Transformation: People, not microchips

sara.distefano@mcgill.ca — Tue, 09 Jun 2026 15:13:01 +0000

Digital transformation is about more than bits, bytes, and microchips. Discover how �� is building better digital experiences for its community.

�� App retired as of May 4, 2026 / Application �� retirée depuis le 4 mai 2026.

sara.distefano@mcgill.ca — Mon, 16 Mar 2026 17:48:57 +0000

As part of our ongoing efforts to improve and streamline ��’s digital experience, the �� app was retired on May 4, 2026.

What this means for current �� app users:

As of May 4, 2026, the �� mobile app will no longer be updated or available to download.
If you currently use the app, please uninstall it from your device(s).

�� services currently accessed through the app will continue to be available through ��’s web-based platforms.

MyThesis Issue Resolved

paul.espinosa@mcgill.ca — Mon, 04 May 2026 14:57:49 +0000

Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.

�� IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.

We appreciate your patience and understanding while this issue was being addressed.

Original message:

MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.

Office 365 Forms and Surveys

sara.distefano@mcgill.ca — Thu, 05 Jun 2025 19:03:38 +0000

NOTE: This course will be held remotely. You will be provided information on how to attend once you register.

MMP unavailable April 24 - May 1 at 9 a.m.

sara.distefano@mcgill.ca — Tue, 28 Apr 2026 18:10:40 +0000

Due to year-end activities, MMP will be unavailable from Friday, April 24, at 5:00 p.m. to Friday, May 1st, at 9:00 a.m.

Resolved: MyThesis currently unavaialble

jessica.jones2@mcgill.ca — Mon, 27 Apr 2026 14:16:54 +0000

myThesis is currently down and we are working to resolve the issue. We’ll share updates as soon as service is restored. Thank you for your patience.

myFuture unavailable April 23, 2026 from 9:00–9:15 am for maintenance

jessica.jones2@mcgill.ca — Tue, 21 Apr 2026 18:36:36 +0000

Please note that myFuture will be unavailable on April 23, 2026, from 9:00 to 9:15 a.m. due to scheduled maintenance.

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Veuillez noter que myFuture sera indisponible le 23 avril 2026, de 9 h à 9 h 15, en raison d’une maintenance planifiée.

RESOLVED: �� websites loading slowly for users off campus

uma.viswanathan@mcgill.ca — Fri, 10 Apr 2026 14:20:55 +0000

Update (April 13, 2026): This issue is now resolved.

Original announcement (published Friday, April 10, 2026): �� websites are loading very slowly for users off campus due to a technical issue. �� users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience.

IT Services' 2025 Annual Report now available!

jessica.jones2@mcgill.ca — Tue, 07 Apr 2026 14:03:51 +0000

IT Services strives to “create seamless and engaging digital experiences” for the �� community.

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de ��.

Wi-Fi network: Action required to renew certificates for Windows, iOS and MacOS devices

paul.espinosa@mcgill.ca — Wed, 01 Apr 2026 19:17:31 +0000

On the morning of Thursday, April 2nd, IT Services will renew the security certificate that secures authentication to ��'s wpa.mcgill.ca, eduroam, cusm-muhc.mcgill.ca, and wpa.bus.mcgill.ca Wi-Fi networks.

This certificate allows you to sign on to the Wi-Fi network securely.

Some Android and Windows devices, as well as all iOS/MacOS devices will display a message prompting users to accept the new certificate.

If you receive that message, please follow the instructions below:

Windows :

Update: uPrint Scan-to-Email Fix Deployment

paul.espinosa@mcgill.ca — Wed, 25 Mar 2026 19:17:38 +0000

Update: uPrint Scan-to-Email Fix Deployment

The fix for the scan-to-email issue will be applied to all affected uPrint machines this afternoon.

Each machine will be briefly unavailable for about 3 minutes while the update is installed:

Around 1:30 p.m. for some machines
Around 2:30 p.m. for others

During this time, the machines will not respond.

Thank you for your patience as we complete this update.

Notice: Microsoft Planner for Teams – Service Disruption

paul.espinosa@mcgill.ca — Wed, 25 Mar 2026 19:10:13 +0000

Microsoft has experienced an incident affecting Planner in Teams, currently making it unavailable for some users.

A solution is in place, but it may take up to 72 hours to fully take effect.

Workaround: If Planner is missing or cannot be added in Teams, please use the Planner web app in the meantime.

Thank you for your patience.

Service Restored: REDCap System is back online

paul.espinosa@mcgill.ca — Mon, 02 Mar 2026 13:35:13 +0000

Update:

The REDCap system (Administration & Research) is now back online and fully operational.

The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.

Thank you for your patience and understanding.

Original message posted yesterday:

The REDCap system (Administration & Research) has been temporarily shut down following the identification of critical vulnerabilities by the vendor.

SharePoint "Alert me" is going away

stephane.boivin@mcgill.ca — Thu, 18 Dec 2025 14:14:08 +0000

Microsoft is currently retiring SharePoint's “alert me”, which will disappear from ��’s SharePoint sometime between January and July 2026. �� has no control over the exact moment when the feature will be removed within that timeframe.