Graduate Students

Banner and Minerva planned maintenance - December 6th and 7th

stephane.boivin@mcgill.ca — Wed, 03 Dec 2025 21:35:21 +0000

As part of a scheduled downtime, access to the applications indicated below will be limited for the following period:

📅 Date: Saturday, December 6th, 10:00PM to Sunday December 7th at 12:00PM (Noon) 15th

Minerva
myThesis:
Banner
myProgress

RESOLVED: Login Issues affecting Athletics and Recreational online services

jessica.jones2@mcgill.ca — Tue, 18 Nov 2025 17:30:27 +0000

We are currently experiencing an issue preventing users from logging into the Athletics and Recreation online services. Our technical teams are actively investigating the cause and working to restore the service.

Updates will be provided as soon as more information becomes available.

RESOLVED: Cloudflare outage disrupts access to some applications

jessica.jones2@mcgill.ca — Mon, 26 Feb 2024 21:45:49 +0000

Cloudflare is currently experiencing a widespread outage that may cause intermittent connectivity issues. Users attempting to access applications, including Phoenix and Maximo could encounter disruptions. Our teams are monitoring the situation closely and will provide updates as they become available.

Internet Firewall upgrade: Saturday, Nov. 15

james.c.martin@mcgill.ca — Mon, 10 Nov 2025 22:30:19 +0000

IT Services will be upgrading ��’s Internet firewall on Saturday, Nov.15, 2025. As a result of this necessary upgrade, there is a possibility that on-campus users may be temporarily unable to access the Internet for a brief period between 6:00-6:30 a.m. Some �� online services may also be temporarily unavailable during this same period.

Planned downtime for myThesis and Clockwork - November 15, 2025, from 12:00 pm-5:00 pm

stephane.boivin@mcgill.ca — Mon, 10 Nov 2025 18:29:54 +0000

As part of a scheduled downtime, access to the applications indicated below will be limited for the following period:

📅 Date: Saturday, November 15th

⏰ Time: 12 pm to 5 pm

myThesis: The application will be unavailable for all users, for the duration of the downtime.

Winner announced: Fujifilm hybrid camera - Student Digital Experience Survey

sara.distefano@mcgill.ca — Thu, 21 Aug 2025 15:26:09 +0000

Congratulations to Shaina Balyasnyy from the Psychology program (Faculty of Biomedical and Life Sciences) for winning the Student Digital Experience survey contest held in Fall 2025.

Shaina won a Fujifilm Instax mini Evo instant camera (film included). Thank you to everyone who entered!

Phishing Alert: Fake file-sharing phishing campaign directing to fake portal sites

james.c.martin@mcgill.ca — Wed, 29 Oct 2025 16:30:22 +0000

A phishing email is circulating among the �� community. See details below. If you receive it, please do not interact with it.

If you have already interacted with this email (such as clicking a link or submitting personal information, including your �� password):

Report suspicious emails from your �� Inbox

stephane.boivin@mcgill.ca — Mon, 14 Jul 2025 14:20:47 +0000

You can quickly report a suspicious email using the Report Junk or Report Phishing buttons available in Microsoft Outlook, whether you’re using the desktop app, mobile app, or Outlook on the web.

Changes to IT Services equipment loans – What you need to know.

stephane.boivin@mcgill.ca — Thu, 14 Aug 2025 13:51:46 +0000

��’s IT Services equipment loans will be reduced to better reflect current needs and available resources. Starting August 18, 2025, only a limited selection of commonly borrowed equipment will remain available: laptops and wireless microphones.

This initiative supports efforts to optimize resources and modernize services in line with Horizon ��.

During this transition, equipment pick up will continue to be available by appointment.

Update concerning Workday and data security

james.c.martin@mcgill.ca — Tue, 19 Aug 2025 20:25:33 +0000

Workday has informed us of a phishing campaign that targeted many large organizations, including Workday. This led to unauthorized access to one of their third-party platforms, Workday’s Customer Relationship Management (CRM) software. There is no indication that �� employees’ personal information and HR related information stored in ��'s Workday system were accessed during this incident.

Nevertheless, we are doing our due diligence to investigate, and we are taking all necessary precautions to safeguard our systems and information.

Secure version of Microsoft Copilot available to �� community!

jessica.jones2@mcgill.ca — Thu, 27 Jun 2024 18:01:49 +0000

�� offers a secure version of Microsoft Copilot Chat that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot Chat, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.

By engaging with the Microsoft Copilot AI chatbot, you can:

Service Alert Update: Minerva intermittent access issues have been resolved

paul.espinosa@mcgill.ca — Thu, 14 Aug 2025 17:28:29 +0000

Update - Thursday, August 14, 2025 - Afternoon:

Staff and students can now access Minerva without any issues.

Original announcement:

Staff and students may currently experience difficulties accessing Minerva. Our IT Services team is actively working to resolve the issue. We appreciate your patience and will provide updates as soon as possible.

Some users may be unable to browse the web from home

kristin.mueller-heaslip@mcgill.ca — Tue, 05 Jul 2022 14:03:00 +0000

Some users are currently unable to browse the web from home. The IT team is actively investigating the issue and working to restore normal service as quickly as possible.

If you are affected, please contact the IT Service Desk for assistance.

Updates will be shared as they become available. We appreciate your understanding.

The brand new “It Takes All of Us” course completion Award!

stephane.boivin@mcgill.ca — Wed, 23 Jul 2025 19:38:05 +0000

Starting July 29th, 2025 , you will receive an award when you complete the “It Takes All of Us” course” in myCourses.

More information

The IT statistics and project dashboard are now available!

stephane.boivin@mcgill.ca — Mon, 02 Jun 2025 17:49:08 +0000

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IT Services strives to create seamless and engaging digital experiences for the �� community. We implement solutions, upgrades, and security enhancements that enable productivity, efficiency, and continued success for our staff and students.